Péni Clay Ceramics FAQ

ORDERS         :


  • What is Péni Clay Ceramics selling?

Péni Clay Ceramics sells tableware products such as plates, bowls, cups, jugs & mugs, pots etc. made from Indonesian clay and made 100% handcrafted from local artisan.


  • Can I buy only 1 or 2 items?

No, at least you must order minimum 24pcs, but with a choice of different colors and with the same product type or has the same size.


  • Can I order the sample?

Yes, if you want to order a sample you can contact us at hello@peniclayceramics.com , the sample will take more or less than 1 week workmanship.


  • Do you accept a custom designs (shapes, sizes, colors)?

Yes, We accept an order with custom design. To order, you just need to contact us via email at hello@peniclayceramics.com


  • If I order a lot, do I get a special price?

Yes, if you order more than 50 pcs per item you will get a special price from us. We will send you a special offer by email.




Purchase in small quantities, the first product will be packed with plastic bubble, then wrapped again safely by a single face carton, and put into the carton box. If the products are many and quite heavy, will be packed by wooden frame.

  • Is the product that we buy included shipping charges?
    No, the price does not include shipping costs, usually shipping cost will be determined  after put  your order, and the shipping costs depending on the weight, distance, and volume.
  • What the name of delivery service company that will be used for shipping domestically in Indonesia?                                                       We work with some of the delivery service company depends on the purpose, for domestic Indonesia we usually use EMS and JNE.
  • How many days of delivery of the products will arrive at the destination?
    Delivery of products will arrive at their destination, usually arrive in 2-3 days for domestic destinations in Indonesia.


PAYMENT      :

  • Can I pay by Credit Card?

No, for now we have not received payment via credit card. However we expect to be able to receive payment via credit card very soon.

  • Can I make a payment by COD (Cash on Delivery)?

No, for now we don’t accept payment by COD (Cash on Delivery), but we hope that soon we can develop our service by having payment system by COD (Cash on Delivery).

  • How do I pay?

You can pay via bank transfer to our account:

            Bank Name                 : Bank Central Asia (Bank BCA)

            Account Name           : Ketut Donny Surya Putra

            Account Number       : 4040336121


            Bank Name                 : Bank Rakyat Indonesia (Bank BRI)

            Account Name           : Ketut Donny Surya Putra

            Account Number       : 001701088417503

  • Can I pay by PayPal?

Sure, you just need to contact us via Email or WhatsApp, we will send a payment invoice via Email or WhatsApp.